FAQ

Frequently Asked Questions

Here are answers to some of the most common enquiries we get.

If you can't find an answer to your question here then please don't hesitate to get in touch.

 

How often do you roast coffee? 

For webshop orders, we roast every Tuesday and Wednesday throughout the year. The only times that this might change is over the Christmas period and we also take a week off around summer time (fear not, we’ll give you plenty of notice). Our next roast date is always displayed on our webpage and there's a countdown timer on the coffee pages too. 

 

When is the cut-off time on roast days? 

We need to have your order by 5am on roast days. Orders received after 5am on roast days will be fulfilled on the following roast date. So, an order received at 5.30am on a Tuesday will be roasted on the following Thursday.  Our next roast date is always displayed on our webpage and there's a countdown timer on the coffee pages too.

 

Is the coffee always fresh? 

Yes! - we don’t hold stocks of coffee and your coffee will always have been roasted to order. Any coffee we have left over is taken to our retail stores or to a couple of trusted partners in Sheffield and it then goes straight on the shelf. All our coffee beans have a roast date on the packaging. 

 

How long does it take to get my coffee? 

If you order for a Thursday roast, the coffee is picked up by our delivery partners the same day. Tuesday roasts are picked up the day after roasting (we often don’t finish this roast until late in the day).  

DPD deliver the next working day. Royal Mail aims to deliver the next working day too although this is not guaranteed. So, coffee roasted on a Thursday should be with you on Friday, coffee roasted on Tuesday should be with you on Thursday. 

Sometimes Royal Mail packages take a little longer. Please contact us if you have not received your package within 72 hours. In our experience, this is extremely rare and occurs for less than 1% of our orders. Delayed shipments from DPD are almost unheard of unless we are in a period of extreme weather. 

 

Does my coffee need to rest?

Yes, you'll get much more consistent results if you allow your coffee to rest for a little while before using it. If you're making filter or Aeropress brews, then you should be fine to get in there as soon as you receive your beans. For espresso though, we recommend allowing at least a week to pass from the roast date before pulling your first shot. If you can bear to wait two weeks, your coffee should be at its peak then and good for another month or so. 

 

Can I collect from one of your coffee shops? 

Yes! - you can pick up your beans from either Bank Street or Cutlery Works. Just select this option at checkout and save on postage costs. Your coffee will be ready for you from Midday on the day after roast day. Remember, Bank Street is closed on Saturdays and Sundays, Cutlery Works is closed on Mondays and Tuesdays. 

 

How much is shipping? 

If you spend over £35, then next day delivery from DPD is free. Otherwise, it costs £5. 250g bags are delivered by Royal Mail 24 at a cost of £1.50 per bag. Please note that if you apply a voucher to your order, then the order total will be reduced, which may mean that it is no longer eligible for free delivery. 

 

Can I return my coffee? 

Given that coffee is perishable, we are unable to accept returns under normal circumstances once the package has been opened unless it is defective in some way. However, please contact us if you are not happy with your purchase for any reason at all and we’ll be very happy to help in any way we can. 

 

Can you help me with brew recipes etc? 

We’ll try! - please feel free to get in touch with us. You might also want to check out our Facebook group. It’s called FCR Brewers and it’s a great way to learn from and help others. You can find it here. We tend not to issue recipes. Not because we're mean, but because we want to be genuinely helpful to you. You can read a blog post about this exact subject here.

 

Can I come and try your coffee? 

Yeah, please do. We have a couple of coffee bars in Sheffield. One in Cutlery Works (S3 8AT) and one on Bank Street in the city centre (S1 2DS). 

 

Can I get a discount? 

We don’t do sales, discounts or voucher codes other than offering a one-off 10% discount for those of you signing up for our newsletter. We do however run a really popular loyalty scheme called ‘The Bean Counter’. This means that you automatically accumulate points on your bean purchases and so your points can equate to savings of up to 15% for frequent buyers! 

 

What about my data?

We do collect data from you in order to give you a better service and we take your privacy seriously. You can read our privacy policy here