FAQ

Frequently Asked Questions

Here are answers to some of the most common enquireis we get. If you can't find an answer to your question here then please dont hesitate to get in touch.

How often do you roast coffee? 

For webshop orders, we roast every Tuesday and Wednesday throughout the year. The only times that this might change is over the Christmas period and we also take a week off around summer time (fear not, we’ll give you plenty of notice). Any changes to our regular roasting schedule will always be displayed at the top of our homepage. 

 

When is the cut-off time on roast days? 

We need to have your order by 5am on roast days. Orders received after 5am on roast days will be fulfilled on the following roast date. So, an order received at 5.30am on a Tuesday will be roasted on the following Thursday. 

 

Is the coffee always fresh? 

Yes! - we don’t hold stocks of coffee and your coffee will always have been roasted to order. Any 

coffee we have left over is taken to our retail stores or to a couple of trusted partners in Sheffield and it then goes straight on the shelf. All our coffee beans have a roast date on the packaging. 

 

How long does it take to get my coffee? 

If you order for a Thursday roast, the coffee is picked up by our delivery partners the same day. Tuesday roasts are picked up the day after roasting (we often don’t finish this roast until late in the day).  

DPD deliver the next working day. Royal Mail aim to deliver the next working day too although this is not guaranteed. So, coffee roasted on a Thursday should be with you on the Friday, coffee roasted on Tuesday should be with you on Thursday. 

Sometimes Royal Mail packages take a little longer. Please contact us if you have not received your package within 72 hours. In our experience, this is extremely rare and occurs for less than 1% of our orders. Delayed shipments from DPD are almost unheard of unless we are in a period of extreme weather. 

 

How much is shipping? 

If you spend over £35, then next day delivery from DPD is free. Otherwise it costs £5. 250g bags are delivered by Royal Mail 24 at a cost of £1.50 per bag. 

 

Can i return my coffee? 

Given that coffee is perishable, we are unable to accept returns under normal circumstances once the package as been opened unless it is defective in some way. However, please contact us if you are not happy with your purchase for any reason at all and we’ll be very happy to help in any way we can. 

 

Can you help me with brew recipes etc? 

We’ll try! - please feel free to get in touch with us. You might also want to check out our Facebook group. It’s called FCR Brewers and it’s a great way to learn from and help others. 

 

Can I come and try your coffee? 

Yeah, please do. We have a couple of coffee bars in Sheffield. One in Cutlery Works (S3 8AT) and one on Bank Street in the city centre (S1 2DS). 

 

Can I get a discount? 

We don’t do sales, discounts or voucher codes other than offering a one-off 10% discount for those of you signing up for our newsletter. We do however run a really popular loyalty scheme called ‘The Bean Counter’. This means that you automatically accumulate points on your bean purchases and can equate to savings of up to 15% for frequent buyers!