We send out almost all our packages using Royal Mail Tracked 24. You'll get a tracking link at around 4.30pm on shipping day. 

Need to know more about shipping? You'll find that information here. 

On each coffee page, you'll find a link to a PDF which we created especially for each coffee. 

Hopefully it will tell you everything you need to know (it also contains links to fuller explanations of the information provided)  - but if you need to know anything else, just give us a shout and we'll be happy to help. 

The classic 'hug in a mug' experience. These coffees are more likely to feature heavy toffee, caramel and chocolate notes - and they're the kind of beans that you can drink all day long. Find our current comfort offering here.

These are the beans that wow us. They may be fruit-forward, or very distinctive in their flavour profiles. Experimental, or less common processing methods are also likely to land a bean in this category. You can find our current adventure offering here.

Ah, that's not an easy question to answer. In short, we'd probably say 'medium' - but is that really helpful? We wrote more about the subject in a blog post here. 

It's a score (out of 100) given to a coffee after it has ben judged by qualified 'Q' graders. Speciality coffee always scores a minimum of 80.

We don't always have 'Q' scores, but whenever we do have them, we'll share them with you. We wrote a blog post about 'Q' grading here if you'd like to know more.

'Granny Smiths' and 'Golden Delicious' are different varietals of apple. Coffee (also a fruit) is no different. Varietals have distinct characteristics, both in terms of flavour/mouthfeel, and some are easier to grow than others. There's more information about varietals here.

Following harvesting, all coffee is 'processed'. Different methods are used to develop specific characteristics in a coffee, or simply as a result of what resources are available to coffee growers. You can find more information about processing here.

NO! - don't get me started on that one. In short, we think blends suck. You can read more about what we think this here. 

We roast at least four times each week, on a Monday, Tuesday, Wednesday and Thursday and we ship the same day. We also add extra roasting days from time to time if we need to. 

A banner on the top of our webpages tells you when your order will be shipped and we will only ever send out coffee that has been roasted in the last 7 days. 

Yes, definitely. These days we recommend waiting for two weeks after the roast date if you can. This gives the coffee enough time to settle down and 'de-gas'. The coffee will taste better and be easier to brew.

So glad you asked! - We've worked hard to make our packaging as eco-friendly as possible and almost everything we use to get our coffee to you is made from sustainable materials and is recyclable. You can get all the info you need here.  

Hmm, I really wish there was an easy answer here. This blog post explains why there isn't - but we do have a number of brew guides that can help you get closer to that perfect brew! 

We've got a really brief guide which explains what to do when your beans arrive, including how best to store them.

We're more than happy to help. The easiest way to get in touch is to hit the blue speech bubble icon in the bottom right corner of all our webpages. 😊